Our policies & commitments

We require appropriate DBS checks for support staff, with the level of check determined by the role and legal eligibility. Staff receive role-relevant induction, training and ongoing guidance, including safeguarding, confidentiality, boundaries, communication and health and safety.

We assess practical risks associated with visits and activities, agree safe arrangements, and provide staff with procedures for reporting incidents and concerns. We review arrangements when needs or circumstances change.

Before support begins, we discuss the tasks requested, preferred times, charges, cancellation terms and a suitable contact process. Availability and service details are confirmed individually in writing.

We aim to recognise and respond promptly to concerns about abuse, neglect or exploitation. Staff should report concerns to the designated safeguarding lead and follow local safeguarding procedures. Where someone is in immediate danger, call 999.

We aim to collect only information needed to respond to enquiries and arrange services, store it securely and share it only where there is a lawful reason. We will provide a full privacy notice explaining our lawful bases, retention periods, individual rights and contact details before collecting service-user records.

Website enquiries currently open your own email application; they are not stored in a website database.

We respect different backgrounds, disabilities, communication styles, faiths and preferences. We aim to provide clear information, reasonable adjustments and accessible communication wherever practicable.

Complaints can be sent to admin@thrivingrosesupportservices.com. We will acknowledge concerns and explain the review process and response arrangements. A detailed complaints procedure and escalation contacts will be published before launch.

Recruitment processes will reflect role requirements, including appropriate identity, reference, eligibility-to-work and DBS checks where applicable. Staff will receive role-specific guidance and safeguarding expectations.

Thriving Rose Support Services provides practical household assistance, companionship and community support. Our services do not include assistance or supervision with washing, dressing, toileting or eating, nor nursing or medical treatment. Live-in companionship and family carer breaks do not include these tasks. Requests outside our service scope will not be accepted.